Frequently Asked Questions
Rain Policy: In the event of rain Funjump408's policy is that a customer has 72 hours before their event to cancel for refund. Cancellation's within 48 hours of notice will be issued a rain check good for up to 1year. All Deposits/payments made are non refundable. The top's of most Bounce houses are covered so kids are fine to jump. If rain becomes heavy, we recommend for kids to exit and wait for rain to quit. The Bounce house will accumulate water and slightly bubble at the seams (this is normal) have an adult go inside the Bounce house with a towel and dry it so kids can continue to jump. Please leave Bounce house inflated until driver arrives.
Q: Can i cancel my order?
A: We allow cancellations up to 3 business days prior to your event date with no charge
(all payments will be held as a rain check for future bookings, payments will not be refunded unless you cancel 72 hours prior to your event). For all cancellations please email info@funjump408.com
Q: Does the price include set up and delivery?
A: No, due to spike in fuel we now charge delivery fee by city.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for city minimum order requirements.
Q: Does the rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. We clean and disinfect after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower motor blows air through the unit the entire time. Once unplugged it will deflate. That's why we require an outlet within 50ft of the unit or rental of a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: Currently not setting up at parks
Q: What payments do you take?
A: Debit/Credit Cards and Cash. PLEASE have excact amount, drivers do not carry change.
Q: Do you require a deposit?
A: Yes, a 10% deposit is required for all reservations.
Q: How big are the jumps?
A: Most of our jumps are 13ftx13ft which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, dirt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or email: info@funjump408.com (408)981-0502
Terms & Conditions
- There will be a $100-$500 charge for silly string found on jumper. Silly string will permanently stick to jumper vinyl like super glue and can take hours to clean and scrape off, often leaving a bleach mark. There will be a $100-$500 charge for silly string found on jumper.
- The following items are not allowed in or near our equipment: silly string, gum, food, drinks, sharp objects, confetti, trash, or any type of debris. Please use common sense.
- Payment must be made 2 days prior to event.
- There is a $100 cleaning fee if equipment is excessively dirty.
- Please remember to turn off your automatic sprinklers. There will be a $150 charge if the unit is wet.
- All equipment needs Adult Supervision. Children should not be using equipment if there is no supervision.
- Customer is not allowed to relocate equipment after setup. Our staff has setup the equipment safely using stakes or sand bags. Relocating the equipment may void safety.
- We require a 1-4 hour delivery window. For example, if your event is at like us at 12:00 p.m., we will be there between 8:00 a.m. and 11:59 p.m. Setup only takes 15-30 minutes.
- If no one is present during the scheduled delivery or pickup window, we may enter through your side gate unless we are otherwise instructed.
- Table and chair rentals do not include setup and breakdown. It is the customer's responsibility to set up and breakdown unless an arrangement is made at an additional charge.
- If customer or representative is not present or are unable to allow setup due to obstacles upon delivery, we will have to leave right away as to not be late for our other customers. There will be a $50 charge to return and your delivery may be pushed to the last delivery if we can still manage to fit it in.
- Make sure there is sufficient space to fit the rental equipment. You must have the required space listed for each jumper. Also check height space for any objects interfering space. Call us if you are unsure. If there is insufficient space when we arrive, we will have to cancel your event and issue you a rain check.
- We require at least a 3 feet wide gate to your backyard. If the gate is smaller than 3 feet when we arrive, we're forced to cancel your event. Call us if your gate is smaller than 3 feet.
- If delivered equipment needs to go up stairs, or further than 200 feet from the unloading area, additional charges will apply. Please contact us to coordinate if there are stairs (we charge $10 per step) we may need additional equipment and man power to facilitate the delivery.
- We must have a clear pathway to your backyard. We ask that you move any objects interfering in the pathway to your backyard. Please move your BBQ grill, garbage bins, garden equipment, auto equipment, etc. There is a $40 fee to help move your items out of the way. If there are too many items to move, we are forced to cancel your event.
- All table/chair rentals are a flat rate. On delivery day, we will place chairs and tables where ever you desire. There is a $5 fee per item if you would like them set up and broken down.
- Because we get very busy and wanting to be on time, there is a chance we have to setup rental equipment in your backyard a day before your event. This only applies if you stated your equipment will be setup in backyard. If we need to setup early, we will call 1-2 days before your party starts. There is no additional charge for early setup. If equipment will be set up on grass, the sprinklers need to be turned off as long as the jumper is there. Your grass will not get damaged.
- Please let us know where to setup as we will drive stakes in the grass or dirt to anchor the corners of our units. Be sure to let us know of any areas not to stake. We will not be responsible for any broken pipes underground.
- We do not setup on any sharp objects such as rocks, gravel, and sprinkler heads that are on top ground.
- Overnight rentals cost an additional 30% however, if we have already arrived for pickup and you wish to keep it overnight +$50 we reserve the right to refuse as the inflatable may be booked for the next day. If we are able to allow it overnight +$50 after already arriving, it will cost an additional $100 to keep it overnight +$50.
- Second day rentals cost an additional 50% of the rental rate.
- We charge $40 per for any lost accessories to Fun Food Machines such as scoopers or trays.
- Customer needs to cover any damage made to equipment. You may purchase our damage waiver to avoid this.
- If there is water in jumpers that are not supposed to get wet, we charge a $100 fee.
We apologize if there is any inconvenience in our policy but this insures we satisfy all of our customers. Call us at 408-981-0502 if you have any questions.
